Privacy Policy
1. Introduction
Welcome to icecreamco (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.icecreamco.store (the “Website”). By using the Website, you agree to the practices described herein.
2. Information We Collect
2.1 Personal Information
We may collect information that identifies you personally, such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed by third‑party payment providers)
2.2 Non‑Personal Information
We also collect data that does not directly identify you, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the site
- Referral URLs
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing orders and providing customer support
- Sending order confirmations, invoices, and shipping updates
- Responding to inquiries sent to [email protected] or via phone (+1 (857) 477-0183
- Improving the Website’s functionality and user experience
- Personalising marketing communications, if you have opted in
- Complying with legal obligations and protecting our legal rights
4. Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers that perform order fulfilment, payment processing, shipping, and email delivery
- Legal authorities when required by law or to protect our rights
- Business partners for joint marketing activities, only with your explicit consent
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences. You can manage cookie settings through your browser.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Order‑related information is typically kept for a minimum of seven (7) years for tax and accounting purposes.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal exceptions
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at [email protected].
8. Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no method of transmission over the internet is completely secure.
9. Third‑Party Links
The Website may contain links to external sites. This policy does not apply to those sites, and we are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on the Website with an updated “Effective Date”. Continued use of the Website after changes constitutes acceptance of the new terms.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Phone: +1 (857) 477-0183
Address: 6046 West 9th Way, Boston, Massachusetts 01711, United States
12. Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.